Question 1

How can I place an order?

Accepted Answer

You can place an order directly from our website by selecting your product, choosing size or custom size if available, adding it to cart, and completing checkout with your delivery information.

Question 2

Can I order through WhatsApp or Messenger?

Accepted Answer

Yes. If you need help before placing an order, you can contact us through WhatsApp or Messenger. Our team will guide you with product details, size selection, and order confirmation.

Question 3

Can I change my order after placing it?

Accepted Answer

If your order has not started processing, we may be able to update your size, address, or phone number. Please contact us as soon as possible with your order details.

Question 4

How do I know my order is confirmed?

Accepted Answer

After placing an order, you will receive an order confirmation on the website and/or through our support channel. For manual payment orders, confirmation may happen after payment verification.

Question 5

What payment methods do you accept?

Accepted Answer

The current checkout uses manual bKash payment. Enter the correct TrxID so the payment can be reviewed before order confirmation.

Question 6

Do I need to provide a transaction ID?

Accepted Answer

Yes. For manual bKash payment, please provide the correct TrxID (transaction ID) during checkout so your payment can be reviewed before order confirmation.

Question 7

Is my payment safe?

Accepted Answer

Pay only to the Nongorr payment number shown during checkout and keep the TrxID for manual verification.

Question 8

Do you deliver all over Bangladesh?

Accepted Answer

Yes. We deliver inside Dhaka and outside Dhaka through courier partners, depending on service availability.

Question 9

How long does delivery take?

Accepted Answer

Delivery time depends on destination, product preparation and courier availability. See the Delivery Policy for the current estimates.

Question 10

How much is the delivery charge?

Accepted Answer

The delivery charge depends on your location and is shown during checkout. The current rates and free-delivery threshold are listed in the Delivery Policy.

Question 11

Can I track my order?

Accepted Answer

Courier and tracking information will be shared when the parcel is assigned and booked.

Question 12

Do you offer custom size?

Accepted Answer

Yes. For selected handmade clothing items, especially kurtis, we offer custom size options so the product can be made according to your body measurements.

Question 13

Which measurements do I need for custom size?

Accepted Answer

Usually we need bust, waist, hip, shoulder, sleeve length, and dress length. Please follow our “How to Measure” guide carefully before submitting measurements.

Question 14

Is there an extra charge for custom size?

Accepted Answer

Some custom-size orders may include an additional making charge depending on the product, design, and measurement requirements. The charge will be shown before checkout when applicable.

Question 15

Can I return a custom-size product?

Accepted Answer

Custom-size products are made specially for you, so they are usually not returnable unless there is a clear defect, wrong product, or major issue from our side.

Question 16

What is your return policy?

Accepted Answer

We accept return or exchange requests only for eligible cases such as wrong item, damaged item, size issue from our side, or verified product defect. The request must be made within the allowed time after delivery.

Question 17

What items are not returnable?

Accepted Answer

Used products, washed products, damaged-by-customer products, custom-size items, and personal care/cosmetic items may not be returnable unless there is a verified issue from our side.

Question 18

How can I request an exchange?

Accepted Answer

Contact our support team with your order number, clear photos/videos of the issue, and your explanation. Our team will review and guide you through the next steps.

Question 19

How does Nongorr check cosmetics before dispatch?

Accepted Answer

We aim to review available supplier information, packaging condition, batch details and expiry information before dispatch. The information available can vary by product and supplier.

Question 20

What should I do if I have an authenticity concern?

Accepted Answer

Do not use the product. Keep the packaging, batch information and invoice or order ID, then contact Nongorr with clear photos so the concern can be reviewed.

Question 21

Do I need an account to order?

Accepted Answer

Guest checkout is available, so you can order without an account. Creating an account (email or Google sign-in) lets you save addresses and measurement profiles, keep your wishlist, and see your order history — all synced securely to your account across devices.

Question 22

How can I contact Nongorr?

Accepted Answer

You can contact us through WhatsApp, Messenger, or the contact options shown on our website. We usually respond when support is available.

Question 23

I am confused about size. What should I do?

Accepted Answer

Please check our size guide first. If you are still unsure, contact us with your height, weight, usual size, and preferred fit. We will help you choose the best option.

Questions? We're here to help.

Popular Questions

How can I place an order?

What payment methods do you accept?

Do you deliver all over Bangladesh?

Do you offer custom size?

All Questions(23)

Still need help?

Questions? We're here to help.

Popular Questions

How can I place an order?

What payment methods do you accept?

Do you deliver all over Bangladesh?

Do you offer custom size?

All Questions(23)

OrderingHow can I place an order?

OrderingCan I order through WhatsApp or Messenger?

OrderingCan I change my order after placing it?

OrderingHow do I know my order is confirmed?

PaymentWhat payment methods do you accept?

PaymentDo I need to provide a transaction ID?

PaymentIs my payment safe?

DeliveryDo you deliver all over Bangladesh?

DeliveryHow long does delivery take?

DeliveryHow much is the delivery charge?

DeliveryCan I track my order?

Custom SizeDo you offer custom size?

Custom SizeWhich measurements do I need for custom size?

Custom SizeIs there an extra charge for custom size?

Custom SizeCan I return a custom-size product?

Returns & ExchangeWhat is your return policy?

Returns & ExchangeWhat items are not returnable?

Returns & ExchangeHow can I request an exchange?

Cosmetics AuthenticityHow does Nongorr check cosmetics before dispatch?

Cosmetics AuthenticityWhat should I do if I have an authenticity concern?

AccountDo I need an account to order?

SupportHow can I contact Nongorr?

SupportI am confused about size. What should I do?

Still need help?