Return & Exchange Policy

We accept exchange requests only if the product is wrong, damaged, defective, or significantly different from the ordered item. Customers must contact Nongorr within 24 hours of receiving the parcel.

• Wrong product delivered
• Wrong size sent by Nongorr
• Damaged product received
• Defective stitching or visible product defect
• Missing item from order
• Product does not match confirmed order details

To maintain hygiene, quality, and fairness, some products are not eligible for return or exchange.

• Used, washed, altered, or damaged products
• Products without original packaging or tags
• Products damaged after delivery
• Custom-size kurtis, unless there is a mistake from Nongorr
• Saree or clothing damaged due to wrong handling, washing, or ironing
• Cosmetics, makeup, serum, or skincare products that are opened, used, unsealed, or tested
• Sale/clearance items, if marked as non-returnable
• Change-of-mind requests after order confirmation or delivery

Custom-size kurtis are made according to the measurements provided by the customer. Because these items are specially prepared, they cannot be returned or exchanged unless there is a clear production defect or a major measurement mistake from Nongorr's side.

For ready-size kurtis, stitched three pieces, and girls dress items, exchange may be possible if the product is unused, unwashed, and reported within 24 hours. Exchange depends on stock availability.

• Product must be unused and unwashed
• Original packaging/tags should be intact where applicable
• Exchange is subject to available size/stock
• Delivery charge for exchange may apply unless the mistake is from Nongorr

Sarees are usually one-size products. Exchange may be accepted only if the wrong saree was delivered, the item is damaged, or there is a clear defect.

• No return for change of mind
• No return after wearing, washing, fall/pico work, or alteration
• Colour may slightly vary due to lighting, camera, or screen settings

For hygiene and safety, cosmetics, makeup, serum, and skincare products cannot be returned or exchanged once opened, used, unsealed, or tested. Exchange may be accepted only if:

• Wrong item delivered
• Product received damaged
• Product is expired at delivery
• Seal is broken before delivery
• Issue reported within 24 hours with photo/video proof

To request an exchange, contact Nongorr on WhatsApp within 24 hours of receiving your order.

• Order ID
• Customer name
• Phone number
• Clear photos of product
• Unboxing video if available
• Short explanation of the issue

If the issue is caused by Nongorr, such as wrong item, wrong size sent, or defective product, Nongorr will guide the customer with the best possible resolution. If the exchange is requested due to customer preference or size change, delivery charge may apply.

Nongorr mainly offers exchange or replacement where possible. Refunds may be considered only in special cases where exchange or replacement is not possible. Refund approval depends on order condition and team review.

• Product colour may slightly differ due to lighting, photography, and screen settings
• Minor handmade variation is normal and not considered a defect
• Customer must provide correct phone number, address, and measurements
• Failed delivery due to wrong address or unreachable phone may cause extra delivery charge
• Nongorr reserves the right to reject unfair or suspicious return/exchange claims