Terms & Conditions

By using Nongorr Studio, browsing products, creating an account, placing an order, or contacting us for support, you agree to follow these Terms & Conditions. If you do not agree with any part of these terms, please do not place an order.

Nongorr is a premium women-focused boutique brand founded by Miskatul Afrin Anika. The brand currently sells kurti and plans to expand into saree, three piece, girls dress, cosmetics, makeup, serum, and other women-focused fashion and beauty products.

We try our best to show accurate product photos, colors, prices, fabric details, size information, and descriptions. However, slight color differences may occur due to lighting, photography, editing, or device screen settings.

• Product images are for visual reference
• Color may slightly vary in real life
• Handmade/craft-based products may have minor variations
• Product availability may change without notice

Nongorr uses category-specific product rules so customers can shop more clearly.

• Kurti may have ready size and custom-size options
• Saree is usually one size
• Three piece may be stitched or unstitched
• Girls dress may use age/height-based sizes
• Cosmetics, makeup, and serum do not use clothing size

Custom-size kurtis are prepared based on the measurements provided by the customer. Customers are responsible for providing accurate measurements such as bust, waist, hip, shoulder, sleeve, and kurti length.

• Double-check measurements before ordering
• Contact Nongorr on WhatsApp if unsure
• Custom-size charge may apply
• Custom-size orders may take extra processing time

Product prices, discounts, stock, and offers may change from time to time. Nongorr reserves the right to update pricing, correct errors, change offers, or remove products without prior notice.

• Sale prices are valid for a limited time
• Coupon discounts may have conditions
• Product stock is subject to availability
• Final order total will be confirmed during checkout

Customers must provide correct name, phone number, delivery address, district, thana/upazila, product selection, size, color, quantity, and payment information. Nongorr is not responsible for delays caused by incorrect customer information.

• Check all order details before submission
• Provide an active phone number
• Mention special instructions in the order note
• For custom size, provide accurate measurements

For now, Nongorr supports manual bKash payment. Customers must send the payment manually to the official Nongorr bKash number and submit the sender number, TrxID, and optional screenshot during checkout.

• Payment must be verified before order confirmation
• Wrong or duplicate TrxID may delay confirmation
• Fake, incorrect, or suspicious payment information may result in order cancellation
• Do not send payment to unofficial numbers or unknown accounts

An order is not fully confirmed until payment and order details are verified by Nongorr. Nongorr may contact the customer through phone or WhatsApp for confirmation.

• Orders with pending payment may be held for a limited time
• Nongorr may cancel unpaid or suspicious orders
• Customers should contact support quickly for correction requests
• Once processing or courier booking starts, cancellation may not be possible

Nongorr delivers orders through courier partners. Delivery time may vary depending on location, courier availability, weather, holidays, or operational delays.

• Inside Dhaka delivery may take approximately 1–3 working days
• Outside Dhaka delivery may take approximately 3–5 working days
• Delivery charge may vary by district or parcel type
• Incorrect address or unreachable phone may cause delay or extra charge
• Courier tracking may be provided when available

Return and exchange requests are handled according to Nongorr's Return & Exchange Policy. Customers should inspect products after delivery and report issues within the required time.

• Wrong, damaged, or defective products may be eligible for exchange
• Custom-size products are not returnable unless Nongorr made a clear mistake
• Used, washed, altered, or damaged items are not eligible
• Cosmetics and beauty items must be unopened and unused
• Exchange depends on stock availability and review

For hygiene and safety reasons, cosmetics, makeup, serum, and skincare products cannot be returned or exchanged once opened, used, unsealed, or tested. Exchange may be considered only if:

• Wrong item delivered
• Product damaged during delivery
• Product expired at delivery
• Seal broken before delivery
• Issue reported within the required time with photo/video proof

If customers create an account, they are responsible for keeping their login details secure. Account features may include wishlist, order history, saved addresses, and custom measurement data after backend integration.

• Use accurate information
• Do not share login credentials
• Contact support if account activity seems suspicious
• Nongorr may restrict accounts involved in suspicious activity

Customers agree to use Nongorr Studio honestly and respectfully.

• Do not submit fake orders
• Do not provide false payment information
• Do not misuse coupon codes
• Do not harass support staff
• Do not attempt to access admin or restricted areas
• Do not copy brand content without permission

All images, logos, designs, product descriptions, graphics, brand elements, and website content belong to Nongorr unless otherwise stated. Customers or third parties may not copy, reuse, sell, or reproduce Nongorr content without permission.

Nongorr will try its best to provide accurate service, secure shopping, and timely delivery. However, Nongorr is not responsible for delays or issues caused by courier partners, incorrect customer information, unavoidable events, technical errors, or circumstances beyond our control.

Nongorr respects customer privacy. Customer information is collected and used for order processing, payment verification, delivery, customer support, and shopping experience improvement.

Nongorr may update these Terms & Conditions as the business grows, especially when new features such as online payment gateway, courier API, customer accounts, or loyalty programs are added. The latest version will always be available on this page.

If you have questions about these Terms & Conditions, please contact Nongorr through our official WhatsApp, Facebook, Instagram, or support email.